Hotel in Copenhagen with breakfast and parking? | See FAQ

Frequently asked questions

Where can I find inspiration for activities and attractions in Copenhagen?

Visit www.aok.dk to find out what to do in Copenhagen.

Where can I find inspiration for activities and attractions in Aarhus?

Visit www.visitaarhus.dk to find out what to do in Aarhus.

Can I rent a cot/child's bed?

It is possible to rent a cot at the reception on arrival at the hotel. It costs DKK 100.

Can you see through the window in the bathroom?

Only partly, since it is frosted glass.

Do the hotels offer luggage storage?

All Wakeup hotels have luggage lockers, where you can store your luggage. There are large and small lockers and they cost DKK 20 a time.

How do I get the absolute cheapest rate on my accommodation?

The restrictive 'Economy' price is our absolute cheapest price and it can ONLY be booked directly on our website. It must be prepaid and CANNOT be cancelled or changed. This booking must be paid in advance. We therefore urge you to always check your reservation carefully before completing your booking.

I would like to be able to cancel?

As with our Economy price, our Flexible price can only be booked on the website, however, a flexible booking can be cancelled until 12:00 on the day of arrival or changed to another date. The booking must be guaranteed with a valid credit card.

Is it more expensive if the accommodation is not booked online?

Yes! This type of reservation is called “Service booking”. If you choose to book your accommodation by phone or directly at the reception, there will be a service fee of DKK 100,-. This booking can be cancelled until 12:00 on the day of arrival or changed to another date. The booking must be guaranteed with a valid credit card.

When can I check in and out?

Check-in is possible from 15:00 on the day of arrival and until the next morning. Please contact reception if you will be arriving later than 2:00 in the morning. Check-out is at 11:00.

Is it possible to rent bicycles?

Bicycles can be rented at the hotels in Copenhagen for DKK 125 per day. The bike is yours until midnight. Bicycles CANNOT be pre-booked, but can be rented in reception. Unfortunately, bike rental is not possible in Aarhus.

Is it possible to have an extra person staying overnight in the room?

If you have booked a single room, you can upgrade to a double room for DKK 100 per night. This is payable at check-in and need not be booked in advance.

In our double rooms there are a total of 2 duvets and 2 pillows available. 

Is there a restaurant that serves dinner?

The breakfast restaurant only serves breakfast and not dinner. However, you are permitted to order in and enjoy the food in your room. Reception can provide plastic cutlery if the need should arise.

The nearest restaurants next to Wakeup Copenhagen on Carsten Niebuhrs Gade are at the neighbouring Tivoli Hotel & Congress Center: Tivoli Brasserie, Skybar Sticks 'n' Sushi and at Copenhagen Island: The Harbour

Are pets allowed?

Unfortunately, you are not permitted to bring pets.

Is there a hairdryer in the room?

Yes, there are hairdryers in all the rooms.

Is there Wi-Fi at the hotel?

There is free Wi-Fi throughout the hotel. The code can be obtained from reception. We also have desktop computers that you are welcome to use at no extra charge. There is, however, a time limit of 30 minutes during busy periods.

Can I buy food and drinks at the hotel?

Our kiosk in reception is open 24 hours a day. The kiosk sells beer, water, wine, sandwiches and a range of snacks.

Do the rooms have a mini bar?

No, the hotel rooms are not equipped with a mini bar. Please visit the kiosk in the lobby, which is open 24 hours a day.

Is breakfast served?

Yes. It costs DKK 80,- for adults and half price for children under the age of 12. The breakfast is served as a buffet and consists of a selection of freshly baked bread, freshly brewed coffee/tea, cold cuts, eggs, jam/marmalade, Nutella, cheese, cornflakes, muesli, yoghurt and a fruit basket.

Opening hours for the breakfast restaurant: 

Wakeup Copenhagen, Borgergade

Monday-Friday: 7.00 - 10.00
Saturday-Sunday: 7.00 - 10.30 

Wakeup Copenhagen, Carsten Niebuhrs Gade

Monday-Friday: 6.30 - 10.00
Saturday-Sunday: 7.00 - 10.30 

Wakeup Aarhus, Bruunsgade

Monday-Friday: 6.30 - 10.00
Saturday-Sunday: 7.00 - 10.30

Does the hotel offer parking?

 

Wakeup Copenhagen, Borgergade

There is lots of parking available near by the hotel. In addition to the outdoors parking opportunities, there is a public car park in Borgergade 13, next to the hotel, which is managed by ONEPARK. You pay directly to the car park, and the price is at the time of writing DKK 25,- per. started half hour or DKK 500,- for 24 hours.

At Wakeup Copenhagen, Borgergade, we also offer our guests a special nightly rate. This rate is DKK 150,- from 16:00pm to 09:00am, and normal rate after 9:00am. This special nightly ticket can be purchased at the front desk.

It is also possible to buy a one day ticket valid for 24 hours, starting from entering the underground parking. This ticket costs DKK 300,- and can be purchased at the reception.

Wakeup Copenhagen, Borgergade, is not responsible for any of ONEPARK's rates as they may be changed at any time. 

Wakeup Copenhagen, Carsten Niebuhrs Gade

At Wakeup Copenhagen, Carsten Niebuhrs Gade, parking is possible at Onepark's car park attached to the hotel. From the second floor, there is a direct entrance to the reception. It costs DKK 20,- an hour and DKK 140,- for 24 hours. Parking CANNOT be booked in advance.

Wakeup Aarhus, Bruunsgade

At Wakeup Aarhus, Bruunsgade, parking is offered at Bruun's Galleri Shopping center, which is located next door. The car park is divided in 3 levels and the entrance is at the highest level (P3). From P3 there is access to P2 and P1. Electronic signs show available parking space. The Car park is open 24 hours. However, between 00:30am and 06:30am the only access to the cars is through the exit of the car park by foot. Once in a while the car park will close before 00:30am.

Important
Between 00:30am – 06:30 payment is only available by creditcard at the exit.

Prices
The price for parking is DKK 10,- per half hour. Maximum to be paid per 24 thous is DKK 180,-. The car park is surveyed by CCTV, however parking is at own risk. Please contact JustPark at: info@justpark.dk for further information.

Is smoking permitted?

Our hotels are 100% smoke-free. 

Can I iron my shirt in the room?

No, but there is an ironing room in the basement that all guests are welcome to use. 

Is there a telephone in the room?

There are no telephones in the rooms, but there is an emergency telephone by the lift on every floor from which the emergency services and reception can be contacted.

What is the easiest way to get to and from the hotel?

Wakeup Copenhagen, Carsten Niebuhrs Gade

  • Taxi from Copenhagen Airport, Kastrup.
  • Train direct from Copenhagen Airport, two stops from Copenhagen Central Station. You can walk from the Central Station to the hotel – it takes 5–10 minutes.
  • Bus, 5A from Copenhagen Airport to Polititorvet and then walk 3–5 minutes to the hotel.

Wakeup Copenhagen, Borgergade

  • Approx. 8-minute walk from Nørreport Station.
  • You can take a taxi or the Metro, departing from the arrivals hall at the airport. The Metro ride to Kongens Nytorv takes approx. 15 minutes. The journey from the arrivals hall to the hotel takes around 25 minutes.
  • Approx. 5-minute walk from the Metro at Kongens Nytorv
  • There is ample opportunity to park near the hotel. Besides the good on-street parking nearby, there are car parks on Borgergade and Adelgade.

If you need to use public transport to get to other places, we recommend www.rejseplanen.dk

Wakeup Aarhus, Bruunsgade

  • Train to Aarhus central station and then walk 3-5 minutes before reaching the hotel.
  • Bus 925X from Aarhus Airport to Aarhus Busstation and then walk 10 minutes before reaching the hotel.

Can I pay in other currencies at the hotel?

We use Danish kroner when we give quotes on room reservations.
However, it is possible to pay with and exchange Euro, $ and £ in reception at the hotel's exchange rate.

Can I have clothes washed and dry cleaned at the hotel?

Yes, we provide a 'Wash and clean' service via Berendsen. You can drop off your clothes in reception in the morning before 8:00 and pick them up again after 17:00, clean and freshly laundered.

What are the different types of rooms available?

There are 5 different types of rooms:

WAKEUP STANDARD – really good rooms, usually located on the lower floors or at the back of the building.

WAKEUP SKY – really good rooms with a slightly better view than WAKEUP STANDARD.

WAKEUP HEAVEN – our best positioned rooms with the best view, usually on the upper floors of the building.

WAKEUP LARGE – with 1 double bed (160 x 200 cm Getama) and a small fold-out mattress, this 15 m2 room can accommodate 3 people.

WAKEUP FAMILY – consists of two WAKEUP STANDARD rooms with connecting door.

Three of the room types have a 160x200 cm Getama bed and are 12 m2 large.

It is possible to upgrade to a WAKEUP HEAVEN room on your arrival for DKK 100,- per night when vacant rooms are available.

There are no twin rooms* at the hotels.

*A twin room has two separate beds.