Frequently asked questions
Where can I find inspiration for activities and attractions in Copenhagen?
Click here to find out what to do in Copenhagen.
How do I check-in?
You have following Check-in options:
- Check-in at our front desk in the lobby
- You can also skip the queue by using one of our check-in screens in the lobby.
How often is the room cleaned if I stay several nights in a row?
We leave it to you to decide, whether you want daily cleaning of the room, when you stay several nights in a row. In the same way as you can decide when you want your towels changed. This means that we do not automatically clean your room, we let you decide. We automatically clean your room on the 4th day.
If you still want daily cleaning of the room and/or new towels, we are happy to do so. You just have to notify the reception before 10PM the night before. Remember to provide us with your room number.
Where can I find inspiration for activities and attractions in Aarhus?
Click here to find out what to do in Aarhus.
Can I rent a cot/child's bed?
Does each room have a TV?
Yes, all of our rooms feature a TV with local and international TV channels. For a channel overview, please see here.
Can you see through the window in the bathroom?
Only partly, since it is frosted glass.
Do the hotels offer luggage storage?
All Wakeup hotels have luggage lockers, where you can store your luggage. There are large and small lockers and they cost
How do I get the absolute cheapest rate on my accommodation?
The restrictive 'ECONOMY' price is our absolute cheapest price and it can ONLY be booked directly on our website. It must be prepaid and CANNOT be cancelled or changed. This booking must be paid in advance. We therefore urge you to always check your reservation carefully before completing your booking.
I would like to be able to cancel?
As with our ECONOMY price, our FLEXIBLE price can only be booked on the website, however, a FLEXIBLE booking can be cancelled until 12 noon on the day of arrival or changed to another date. The booking must be guaranteed with a valid credit card.
Is it more expensive if the accommodation is not booked online?
When can I check in and out?
Check-in is possible from 3PM on the day of arrival and until the next morning. Please contact reception if you will be arriving later than 2AM in the morning. Check-out is at 11AM.
Based on availability, early check in is possible against payment. Request early check in at front office.
Is it possible to rent bicycles?
Bicycles can be rented at the hotels. The bike is yours until midnight. Bicycles CANNOT be pre-booked, but can be rented in reception.
Price:
Wakeup Copenhagen, Bernstorffsgade
Wakeup Copenhagen, Borgergade
Wakeup Copenhagen, Carsten Niebuhrs Gade
Wakeup Aarhus, M.P. Bruuns Gade
Is it possible to have an extra person staying overnight in the room?
If you have booked a single room, you can upgrade to a double room for
In our double rooms there are a total of 2 duvets and 2 pillows available.
Is there a restaurant that serves dinner?
Our breakfast restaurant only serves breakfast and not dinner. However, you are permitted to order in and enjoy food in your room. Our reception can provide cutlery should the need arise.
You will find lots of good restaurants close to our hotels in both Copenhagen and Aarhus. Feel free to ask our friendly staff who can advise on where to find the best restaurants in the area.
If you are staying at Wakeup Copenhagen, Carsten Niebuhrs Gade, you will find the closest restaurants at the neighbouring hotel Tivoli Hotel & Congress Center, where you can choose between international cuisine at Tivoli Brasserie, delicate sushi at Sticks ‘n’ Sushi or a good steak menu at MASH Penthouse. Also, try The Harbour at the hotel Copenhagen Island.
If you are staying at Wakeup Copenhagen, Bernstorffsgade, you will find a number of places to eat within 500-600 meters from the hotel. For example, try Asian Wagamama, enjoy a gourmet hot dog at Johns Hotdog Deli or have a delicious meal at one of the different dining options at the Tivoli Hotel & Congress Center.
If you are staying at Wakeup Copenhagen, Borgergade or at Wakeup Aarhus, M.P. Bruuns Gade, you will find plenty of good restaurants around the corner.
Are pets allowed?
Unfortunately, you are not permitted to bring pets.
Is there a hairdryer in the room?
Yes, there are hairdryers in all the rooms.
Is there Wi-Fi at the hotel?
There is free Wi-Fi throughout the hotel. The code can be obtained from reception. We also have desktop computers that you are welcome to use at no extra charge. There is, however, a time limit of 30 minutes during busy periods.
Can I buy food and drinks at the hotel?
Our café in reception is open 24 hours a day. The kiosk sells beer, water, wine, sandwiches and a range of snacks.
Do the rooms have a mini bar?
No, the hotel rooms are not equipped with a mini bar. Please visit the kiosk in the lobby, which is open 24 hours a day.
Is breakfast served?
Yes. Breakfast costs
Opening hours for our breakfast restaurants:
Wakeup Copenhagen, Bernstorffsgade
Monday-Friday: 6.30AM-10.00AM
Saturday and Sunday (and public holidays in Denmark): 7AM-10.30AM
Monday-Friday: 6.30AM-10.00AM
Saturday and Sunday (and public holidays in Denmark): 7AM-10.30AM
Wakeup Copenhagen, Carsten Niebuhrs Gade
Monday-Friday: 6.30AM-10.00AM
Saturday and Sunday (and public holidays in Denmark): 7AM-10.30AM
Monday-Friday: 6.30AM-10.00AM
Saturday and Sunday (and public holidays in Denmark): 7AM-10.30AM
Does the hotel offer parking?
Yes, you can park at all the hotels.
Is smoking permitted?
Our hotels are 100% smoke-free.
Can I iron my shirt in the room?
No, but there is an ironing room in the basement that all guests are welcome to use.
Is there a telephone in the room?
There are no telephones in the rooms, but there is an emergency telephone by the lift on every floor from which the emergency services and reception can be contacted.
(Does not apply to Wakeup Aarhus)
What is the easiest way to get to and from the hotel?
Can I pay in other currencies at the hotel?
We use Danish kroner when we give quotes on room reservations. However, it is possible to pay with and exchange EUR, USD, GBP, AUD, CAD, CHF, JPY and SGD in the reception at the hotel's exchange rate.
Can I have clothes washed and dry cleaned at the hotel?
Yes, we provide a 'Wash and clean' service via Butlers. You can drop off your clothes in reception in the morning before 8AM and pick them up again after 5PM, clean and freshly laundered.
What are the different types of rooms available?
We offer five different types of hotel rooms at our Wakeup Copenhagen hotels. Choose between:
- WAKEUP STANDARD – A really good room, usually located on the lower floors or at the back of the building.
- WAKEUP SKY – A really good room located on the middle floors with a slightly better view than WAKEUP STANDARD.
- WAKEUP HEAVEN – Our best positioned room with the best view, usually located on the upper floors of the building.
All three types of rooms have a 160x200cm Getama bed and measure 12m2.
- WAKEUP LARGE – Consists of a 160x200cm Getama bed and a small 75x195cm fold-out mattress. This 15 m2 room can accommodate 2 adults and one child.
- WAKEUP FAMILY – Consists of two WAKEUP STANDARD rooms with a connecting door.
There are no rooms with twin beds at our hotel.
What should I do if I haven't received an email confirmation for my booking?
If you haven't received your booking confirmation via email, you should check your spam filter. If the confirmation isn't in the spam filter, you should contact the hotel as soon as possible.