Frequently asked questions
When can I check in and out?
Check-in is possible from 3PM on the day of arrival until the next morning. Please contact the reception if you arrive later than 2AM. Check-out is at 11AM.
Would you like an early check-in? Depending on the hotel's availability, this can be arranged for an additional fee. Please ask at the reception upon arrival.
You can also check in before arrival
You can check in online before you arrive at the hotel.
When you check in online, you’ll receive your room key directly on your phone and can go straight to your room.
Online check-in is available from 2 days before arrival. We use the AeroGuest app for this. Download it from the Google Play Store or the Apple App Store.
How do I check-in?
You have several check-in options:
- Check in with the AeroGuest app before arrival
- Check in at one of our staffed reception desks in the lobby
- Skip the queue and use one of our self-service check-in screens in the lobby
Check in online and make the most of your stay
Enjoy a more flexible hotel experience. Check in online, receive your room key directly on your phone and go straight to your room when you arrive – no need to stop by reception.
Online check-in is available from 2 days before arrival.
We use the AeroGuest app for online check-in. Download it from Google Play or the Apple App Store.
Make your hotel experience easier with AeroGuest
The AeroGuest app makes your hotel experience faster and more flexible. Download the app before your stay and enter your details, so you’re ready when you arrive.
With AeroGuest, you can:
- Check in online – check in before arrival and receive your digital key directly on your phone on the day of arrival
- Use your phone as your key – access your room without stopping by reception
- Access a digital guest guide – explore the hotel’s facilities, find practical information and discover things to do in the local area
- Pay easily and securely – pay for your stay and any extras directly in the app
- Check out online – check out quickly and easily when you’re ready to leave
Although AeroGuest lets you take care of most things digitally, our reception team is always happy to help if you have any questions or need assistance.
Can guests under 18 years stay at Wakeup Copenhagen without an adult companion?
No, guests under 18 years must always be accompanied by an adult when staying at the hotel.
How do I check out?
It can be done quickly and easily. Use our Express Check-out box located at our main entrance. Check-out is at 11AM on the day of departure.
You can also check out at one of our staffed counters in the lobby.
Can I store my luggage?
Yes, at Wakeup Copenhagen you can easily store your luggage in our lockers, which come in both small and large sizes. The small lockers fit a cabin-size suitcase perfectly, and the price depends on the locker size.
Payment is easy with a credit card directly at the terminal – unfortunately, we do not accept cash, and it is not possible to receive a receipt for locker rental.
How often is the room cleaned if I stay several nights in a row?
It's up to you! If you want daily cleaning or fresh towels, simply inform the reception by 10PM the day before. We will automatically clean your room on the 4th day.
This way, your stay will be just as you like it.
Where can I find inspiration for activities and attractions in Copenhagen?
We know Copenhagen inside and out and have plenty of tips for both hidden gems and must-see experiences. Ask our friendly receptionists for personal recommendations.
Alternatively, you can find more inspiration and see what's happening in the city in our guide.
Where can I find inspiration for activities and attractions in Aarhus?
Aarhus is full of possibilities! We have gathered all the best things to help you make the most of your visit to the City of Smiles.
Can I rent a cot/child's bed?
Yes, you can rent a baby crib for
Is there a TV in the room?
Yes, all our rooms have their own TV with both Danish and international channels.
How do I get the absolute cheapest rate on my accommodation?
Book directly on our website to ensure the best price. The "ECONOMY" rate is our absolute cheapest. It must be prepaid and cannot be canceled or changed. Therefore, please check your reservation carefully before booking.
I would like to be able to cancel?
If you want flexibility, choose our FLEXIBLE rates, which can be canceled or changed until 12PM on the day of arrival.
The booking must be guaranteed with a valid credit card.
Is it more expensive if I don’t book my stay online?
Yes, if you choose to book your stay via phone or at the reception, a handling fee of
Wakeup Copenhagen is built as a low-cost concept, where our staffing is adjusted to keep prices as low as possible. When you book directly online on our website, you avoid the handling fee of
Note: Bookings made by phone or at the reception can still be canceled or modified until 12PM on the day of arrival.
Is it possible to rent bicycles?
Yes, you can rent bicycles at all our hotels. The bicycle is yours from the time you rent it until midnight. Bicycles cannot be pre-booked, but can be rented at the reception upon arrival.
Price
Is it possible to have an extra person staying overnight in the room?
Single rooms are for one person only, with one duvet and one pillow. If you want an additional guest, you can upgrade to a double room for
This can be paid at check-in and requires no pre-booking. Double rooms include two duvets and two pillows.
Can I buy food and drinks at the hotel?
Yes, our café in the lobby is open 24 hours a day. Here you can buy beer, wine, cocktails from Nohrlund, coffee, sandwiches, chips, nuts, yogurt, cake, and various other snacks.
Do the rooms have a mini bar?
No, our rooms do not have minibars. Our 24-hour café in the lobby offers plenty of drinks and snacks around the clock.
Is breakfast served?
Yes, absolutely! We serve a delicious breakfast buffet for
We place great emphasis on the quality of our ingredients, and we are incredibly proud to present our Organic Bronze Label.
Opening hours for our breakfast restaurants:
Wakeup Copenhagen, Bernstorffsgade
Monday-Friday: 6.30AM-10.00AM
Saturday and Sunday (and public holidays in Denmark): 7AM-10.30AM
Monday-Friday: 6.30AM-10.00AM
Saturday and Sunday (and public holidays in Denmark): 7AM-10.30AM
Wakeup Copenhagen, Carsten Niebuhrs Gade
Monday-Friday: 6.30AM-10.00AM
Saturday and Sunday (and public holidays in Denmark): 7AM-10.30AM
Monday-Friday: 6.30AM-10.00AM
Saturday and Sunday (and public holidays in Denmark): 7AM-10.30AM
Is there a restaurant that serves dinner?
We do not serve dinner at our hotels, but you can enjoy our delicious breakfast buffet in our breakfast restaurants.
In the lobby café, you can buy snacks and beverages all day – from beer and wine to cocktails from Nohrlund, as well as chips, nuts, candy, and cake.
May I order food from outside?
Yes, you are welcome to order food from outside and enjoy it in your room. The reception has cutlery if you need it.
Are there restaurants near the hotels?
There are many exciting dining options close to our hotels in both Copenhagen and Aarhus. Ask our friendly staff, who will be happy to share recommendations for nearby restaurants.
Restaurants near Wakeup Copenhagen, Carsten Niebuhrs Gade:
You will find the nearest restaurants at the neighboring hotel, Tivoli Hotel & Congress Center, where you can dine at Tivoli Brasserie, Sticks ’n’ Sushi, and MASH Penthouse.
Restaurants near Wakeup Copenhagen, Bernstorffsgade:
Right next to our hotel, you can enjoy a meal at Next EATERY at Next House Copenhagen, which offers a delicious pizza buffet. Additionally, within 500-600 meters, there are various food stalls at Tivoli Food Hall, the Asian restaurant Wagamama, and several exciting options at Tivoli Hotel & Congress Center.
Restaurants near Wakeup Copenhagen, Borgergade:
Take a culinary walk and discover local favorites such as Sticks’n’Sushi, Cantina, and Gasolin, or explore the many food stalls at Broens Gadekøkken.
Restaurants near Wakeup Aarhus, M. P. Bruuns Gade:
The local area is full of great dining options, including Klassisk 65, Pizza Propria, and Stromboli on Jægergårdsgade.
Are pets allowed?
Unfortunately, pets are not allowed at our hotels.
Can I bring a dog to the Wakeup hotels?
Unfortunately, it is not allowed to bring a dog to the Wakeup hotels, unless you are bringing a service dog.
Is there a hairdryer in the room?
Yes, there are hairdryers in all the rooms.
Is there Wi-Fi at the hotel?
Yes, there is free Wi-Fi throughout the hotel. You can get the code at the reception. We also have desktop computers available for use (maximum 30 minutes if there is a queue).
Is there a telephone in the room?
There are no telephones in the rooms, but there is an emergency telephone by the lift on every floor from which the emergency services and reception can be contacted.
(Does not apply to Wakeup Aarhus)
Can I iron my shirt in the room?
Unfortunately, there are no irons in the rooms, but you are very welcome to use our facilities:
- At Wakeup Bernstorffsgade and Wakeup Borgergade, you will find ironing rooms in the basement
- At Wakeup Aarhus, the ironing room is located on the 1st floor
- At Wakeup Carsten Niebuhrs Gade, you can borrow an iron and ironing board at the reception
What type of power outlets are there in the rooms?
You will find 230V Euro sockets in the rooms.
It is possible to buy an adapter at the hotel – please contact the reception.
Do the hotels offer parking?
Yes, you can park at all the hotels for a fee.
Is smoking permitted?
No, our hotels are 100% smoke-free.
What is the easiest way to get to and from the hotel?
All our hotels are centrally located and easy to reach by public transportation.
Read our guides to transport:
Can I pay in other currencies at the hotel?
We use Danish kroner when we give quotes on room reservations. However, it is possible to pay with and exchange EUR, USD, GBP, AUD, CAD, CHF, JPY and SGD in the reception at the hotel's exchange rate.
Can I have clothes washed and dry cleaned at the hotel?
Yes, we offer laundry and dry-cleaning services through Renserierne.dk. You can drop off your clothes in the reception by 8AM and pick them up after 5PM, clean and freshly washed.
What are the different types of rooms available?
We offer 5 different room types at the Wakeup Copenhagen hotels in Copenhagen and Aarhus.
Choose between:
- WAKEUP STANDARD: 12m² room with a 160x200 cm Getama bed. These rooms are often located on the lower or rear floors of the building.
- WAKEUP SKY: 12m² room with a 160x200 cm Getama bed and a better view. These rooms are located on the middle floors.
- WAKEUP HEAVEN: 12m² room with a 160x200 cm Getama bed and a beautiful view. These rooms are located on the upper floors.
- WAKEUP LARGE: 15m² room with a 160x200 cm Getama bed and a 75x195 cm fold-out mattress. The room is designed for 2 adults and 1 child.
- WAKEUP FAMILY: Consists of 2 WAKEUP STANDARD rooms with a connecting door.
There are no rooms at the hotel with twin beds.
Do you have accessible rooms, and how do I book them?
Yes, all the Wakeup hotels, except for Carsten Niebuhrs Gade, offer accessible rooms. The rooms are 18,4 square meters and feature twin beds as well as a spacious bathroom with a shower seat and handrails. If you would like to book an accessible room, please send an email directly to the Wakeup hotel where you wish to stay, with your request. We will then ensure that a room suited your needs is reserved.
What should I do if I haven't received an email confirmation for my booking?
If you haven't received your booking confirmation via email, you should check your spam filter. If the confirmation isn't in the spam filter, you should contact the hotel as soon as possible.
What if I have lost or forgotten something at the hotel?
Are all rooms protected against bed bugs?
Yes, we have installed Valpas technology on the legs of the beds in all our rooms. The system automatically detects and traps bed bugs if they happen to arrive with a guest’s luggage — discreetly and without affecting your stay.
